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CUSTOMER & PART INFORMATION

  • Customer Information
    • Customer Name, number, addresses
    • Purchasing, Production, Quality, General Manager Contact Information with Name, Phone Number, Cell Phone Number, Fax Number, and E-mail Address
  • Customer Issue Tracking
    • Problem Solving Discipline (8D) Forms
      • Some of the recorded information includes: Date & Time, Customer, Contact, Reference Number, Job Number, Team Leader, Team Members, Problem, Interim Solution, Root Cause, Verification of Root Cause, Corrective Action, Long Term Corrective Action, Verification of Long Term Corrective Action, Issue Open/Closed, Date, Initials
    • RMA Tracking
  • Part Information
    • Incoming Part Name, Out Going Part Name, and Part Description
    • Finish Type, Length, Width, Depth, Surface Area, Finished Surface Area
    • Pcs / Pack, Pack Weight, Part Weight
    • Pcs / Rack, Racks / Bar, and Rack Available
    • Rack Storage Information (Rack ID, Rack Group, and Rack Location)
    • Procedure Instructions (Inspection, Packing, Racking, Assembly, and Polishing)
    • Blueprint Reference and Location
    • Specification Codes, Revision Date, and Frequency of Testing
    • Specifications on Layer thicknesses, Cass, Step, MPCC, etc.
    • Reference Picture
    • Observed Racking, Polishing, and Inspection Timings
    • “Bottleneck” Time and Description
    • Buffing/Polishing Resources (Manual/Automatic)
    • Recipe Number
    • Pricing
    • Part Name Change Revision History stores the old part number, discontinued date, and initials (up to 15 revisions)